Refund Policy

Effective October 30, 2026

This policy is part of the Decorly Terms of Service and applies to subscriptions and other purchases from Decorly LLC ("Decorly", "we", "us"). Decorly uses AI computing that costs us money every time a design is made, which is why we can't offer refunds for time or credits already provided. Nothing here limits rights you have under the consumer laws of where you live.

1. Cancelling

You can cancel a subscription at any time. Cancelling stops the next renewal; your plan and its credits stay active until the end of the period you've already paid for, then your account returns to the free plan. Your designs and saved items stay in your account.

Cancel in the same place you subscribed:

• iPhone or iPad (App Store): open Settings, tap your name, then Subscriptions, choose Decorly and tap Cancel Subscription.
• Android (Google Play): open the Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose Decorly and tap Cancel.
• Website: email support@decorly.ai from your account's email address and we'll cancel it for you, or use the cancel option under Your plan in your Account where it's shown.

Deleting the app or your account does not cancel an App Store or Google Play subscription by itself. Please cancel it there too.

2. Our refund rule

Payments are non-refundable once a subscription period starts. We don't give refunds or credits for partly used periods, for a plan you didn't use, or for credits you didn't spend. Credits have no cash value. If you have a free trial, you won't be charged if you cancel before it ends.

3. When we do refund

We'll refund you, or fix the problem, in these cases:

• Billing mistakes: you were charged twice, charged the wrong amount, or charged after you cancelled.
• The Service didn't work: a problem on our side stopped you from using your paid plan for a significant part of the period. Depending on the situation we'll extend your plan, restore credits or refund the affected part.
• A design failed: if a design or edit failed because of a problem on our side and used a credit, tell us and we'll return the credit.
• The law requires it: for example under consumer laws in your country.

We may also make other refunds at our discretion; doing so once doesn't mean we'll do it again.

4. App Store and Google Play purchases

When you subscribe in the iPhone, iPad or Android app, Apple or Google processes the payment, and they decide refund requests under their own policies. Decorly can't issue these refunds directly.

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: follow Google's instructions at support.google.com/googleplay/answer/2479637.

If something went wrong on our side, email us as well and we'll help however we can, for example by restoring credits.

5. Customers in the EU, EEA and UK

You normally have 14 days to withdraw from an online purchase. For digital services that start right away, such as Decorly, you ask us to begin immediately when you subscribe and acknowledge that you lose the right to withdraw once the service has been fully provided; if you withdraw within 14 days after starting to use it, we may deduct an amount for what you used. To withdraw, email support@decorly.ai within 14 days of your purchase.

6. How to ask for a refund

Email support@decorly.ai with:

• the email address of your Decorly account;
• where you paid (website, App Store or Google Play), the date and the amount;
• what went wrong.

We'll reply within 5 business days. Approved refunds go back to your original payment method, and usually arrive within 5 to 10 business days, depending on your bank.

7. Chargebacks

Please contact us before disputing a charge with your bank. We can usually fix the problem faster. While a chargeback is open, we may pause the account it relates to.

8. Price changes

If we change the price of your plan, we'll tell you before your next renewal at the new price, so you can cancel first if you don't want to continue.

9. Contact

Decorly LLC, Florida, USA
Email: support@decorly.ai